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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Grace Cline

Grace Cline

August 29, 2024

5  out of  5
rating by Grace Cline
"Madison is so kind and knowledgeable! Even when she’s not here, everyone else in office does everything they can to give you the best experience. Highly recommend."
We responded:
"Thanks for the awesome review Grace! Looking forward to continuing to help you in the future! "
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Joshua Cline

August 29, 2024

5  out of  5
rating by Joshua Cline
"Madison helped us sort out everything we needed when moving states. Very knowledgeable and helpful team!"
We responded:
"Josh, thanks for the nice review, and welcome to Georgia! Looking forward to getting to know you and helping with your future needs! "
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dwyane schweikart

July 10, 2024

1  out of  5
rating by dwyane schweikart
"With statefarm our auto insurence rates have constantly increased.I have been dealing with a homeowners insurance claim since March. It has been a nightmare. I have been displaced from my house since then due to water damage. Nobody from this office or state farm seems to care or have any idea what they are doing. Don't waist your time or money with this office or state farm. They are only good at taking your money."
We responded:
"Hi Dwayne, I am very sorry to hear about your claim experience. I don’t believe my office has spoken with you about it. I will definitely be calling you tomorrow to learn more about your concerns and how I might be able to help resolve them. "
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John Draper

December 14, 2023

5  out of  5
rating by John Draper
"Very professional and helpful."
We responded:
"Professionalism and a helpful attitude are key qualities in any service-oriented interaction, and it's always encouraging to know we meet these standards! Thank you for the 5-star review and the opportunity to serve you. Should you need anything further or have any questions, remember you have friends at Baxter Bouchillon State Farm who are here to assist! - Baxter"
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S. Bingham

April 17, 2023

5  out of  5
rating by S. Bingham
"Baxter Bouchillon became my agent a while ago after switching from an incompetent, unresponsive agent. Since the switch, I’ve primarily interacted with Madison. I cannot say one bad thing about her. She responds in a timely manner if I send an email, and she generally answers or returns calls quickly. She’s always helpful and pleasant. I’ve never spoken directly to Mr. Bouchillon, but I imagine that with employees like Madison, he offers the same level of service."
We responded:
"Sonja, thanks so much for the kind words! I’m glad we were able to make assisting you with your insurance needs such a positive experience! I hope we get to meet each other soon! "
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KeLana Gibson

January 19, 2023

5  out of  5
rating by KeLana Gibson
"Ms. Madison Bradford has been very helpful with my new vehicle insurance process. She is very quick, efficient, and kind. Any questions that I had pertaining to my insurance policy, life insurance, etc. were answered in a breeze with such accurate certainty. My mother has been with StateFarm for years and they always provided her with the best service. I recently got into a natural disaster car accident and a tree hit my vehicle, resulting in my car being totaled. StateFarm has made the payout process very simple and easy without any hassle. My new vehicle will now be taking the place of my totaled vehicle. Thanks to StateFarm and Ms. Madison I am happily a new car owner with wonderful insurance and amenities. Thank you guys for your help!"
We responded:
"I’m sorry for the slow reply Kelani! Thank you so much - I am so happy you had a great experience! State Farm has great claims service, and I am definitely blessed to have a team who matches that! "
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felicia drummond

January 12, 2023

5  out of  5
rating by felicia drummond
"Great organization, they have always helped me with all my needs. Madison has been great with checking in and making sure I am taking advantage of any available discounts. She calls and sees if I need to make any updates with my policy, shares recommendations and I really appreciate her and she always has great and positive energy. I’ve been with Baxter Bouchillon for over 10 years and I will continue to be a customer with them."
We responded:
"Thank you Felicia! Out of all the offices in Conyers/Covington, the Baxter Bouchillon Agency is happy you chose us to help with your insurance needs. Thank you for your loyalty and the kind words!"
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Maria

November 21, 2022

5  out of  5
rating by Maria
"This is by far the best agency that I’ve ever encountered. I should have changed agents a long time ago. They are professional and organized. They respond in timely manner, email documents, and conveniently accept electronic signatures. They provide great customer service!"
We responded:
"Thanks for the nice review! We are glad we were able to make assisting you with your insurance needs such a positive experience!"
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Gordon Hall

June 24, 2022

5  out of  5
rating by Gordon Hall
"Mr. Bouchillon is absolutely the best. He is the most knowledgeable provider that I have met. He listened and got the right coverage for me. I have several autos and rental properties insured and it is the best coverage for a good price. He also helps with my life and disability insurance, and I highly recommend him for advice about insurance in terms of estate planning. His staff is top notch. Madison is extremely helpful with everything I have ever asked about on my policies. I highly recommend Baxter Bouchillon State Farm."
We responded:
"Thanks Gordon! It’s a pleasure working with you!"
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777 Equanimity

November 9, 2019

5  out of  5
rating by 777 Equanimity
"Great service!"
We responded:
"Thanks for the compliment!"
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paul desvignes

October 8, 2019

4  out of  5
rating by paul desvignes
"Outstanding customer service...."
We responded:
"Thank you!"
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Colee King

February 27, 2017

5  out of  5
rating by Colee King
"Best agents in Georgia. Very good people!!!"
We responded:
"Thanks Colee! Hope you are well!"